TERMS & CONDITIONS
Our products are produced at a private residence that is exempt from state licensing and inspection. Products may contain allergens. Our basic ingredients include but are not limited to: flour, sugar, powdered sugar, butter, shortening, eggs, meringue powder, salt, baking powder, vanilla flavoring, and almond flavoring. Ingredients are customized for every order/flavor and our products may contain ingredients not listed here. All of our products are made in a kitchen that handles milk, eggs, soy, wheat, peanuts, tree nuts, fish, & shellfish. If allergens are a serious health concern for you, we recommend that you do not consume our baked goods. You agree to notify your guests of this risk and hold Gracie Bakes LLC harmless for adverse or allergic reactions.
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Due to the delicate nature of our products, we are not liable for any damages caused once the product has left our possession. We take every measure to supply you with a stable product but cannot guarantee structural integrity during transport or while an item is displayed at an event. Please handle your items with great care: transport and display on flat, well supported surfaces and do not leave in temperatures above 70 degrees or in direct sunlight. Refunds due to negligence will not be issued. If you or your representative elects to pick up and set up your order, you assume all liability and responsibility once it leaves our possession.
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On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
CUSTOM ORDERS
Deposits
Custom orders for events, weddings, Mobile Bakery bookings, and large orders require a non-refundable deposit of 25% of your total to hold your order date. Orders are not booked until the deposit has been paid.
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Payments/Due Dates
The remainder due must be paid in full within 15 calendar days of the booked date. Orders not paid by the due date will be considered canceled and any amount paid will be forfeited and contract is null and void. The date of your final payment is the final date for any changes to your order.
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Cancellation
If you need to cancel or reschedule a custom order, your request must be received in writing 30 or more days prior to the event date to be considered for a refund. However, the 25% deposit is non-refundable (see below for additional information on refunds and funds owed). Please be courteous when canceling your order and give as much time in advance as possible. If you opt to reschedule instead of canceling we will do our best to accommodate. You may submit a cancellation or reschedule request to Gracie@GracieBakesMemphis.com.
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Refunds
The 25% deposit required to book your event is non-refundable. If we receive your cancellation notice 30 or more days prior to the event date, any additional amount that has already been paid will be refunded, minus the cost of any of the following items already purchased for your order: special order items, specialty ingredients, or special materials. If your event is cancelled less than 30 days prior, no refunds will be issued. If your event is cancelled within 14 days of the event, you will still owe the full amount of your contract to Gracie Bakes. All deposits are non-refundable and are not eligible for refunds, even if the order is canceled within the cancellation window.
LOCAL MEMPHIS DELIVERIES
Local Memphis delivery orders will be delivered to your shipping/delivery address, not your billing address.
All deliveries are contactless and will be left at your front door.
Please contact us via email if you have special instructions for delivery, such as delivery to a business, school, or gated community. You will receive a reminder email the day before your delivery date. Please note that we are not responsible for any damages or lost/stolen packages once your order has been delivered.
Local delivery is limited to the Memphis, Germantown, and Collierville areas. Please email us if you have questions about delivery areas or live outside those areas and would like to schedule a pickup.
SHIPPING POLICY
All cookies are individually heat-sealed and placed inside a gift box or bakery box and protected with paper shred and bubble wrap. The box is then cushioned and placed inside a shipping box. Packing your cookies for safe shipping is very important, and we’ve shipped lots of cookies this way with much success. Occasionally, a cookie may break or crack during shipping, but it will still taste delicious! Please note that although great care is taken to ensure your orders arrive safely, due to the delicate nature of our products we do not offer refunds for cracked or broken cookies.
You will receive an email once your order ships with tracking information. We are not responsible for shipping delays and refunds will not be issued for late or lost shipments, incomplete or inaccurate addresses, weather or unforeseen circumstances that are out of our control.
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We currently ship to the contiguous United States only, via USPS or FedEx. We only ship to residential and business addresses. We do not ship to P.O. Boxes. Shipments that are returned or require re-shipment as a result of an incorrect address will be subject to additional charges for re-shipping. Once your order has shipped, an email will be sent with your tracking number and estimated delivery date.